Regulations

Regulations of the online store operating at the address b2b.ntec.eu in B2B trade

§ 1

Introductory Provisions

1. The online store NTEC Sp. z o.o., available at www.ntec.pl, is operated by NTEC Spółka z ograniczoną odpowiedzialnością with its registered office in Gliwice (44-100) at ul. Chorzowska 44B, entered into the Register of Entrepreneurs of the National Court Register under the number: 0000593793, having Tax Identification Number (NIP): 6312660258 and Business Identification Number (REGON): 363363201. Share capital: PLN 200,000.
2. These Regulations are addressed exclusively to Customers as defined in § 2(1)(e), excluding Consumers.
3. The Regulations define the rules for using the Store and the principles and procedure for concluding Sales Agreements with the Customer remotely via the Store. Additionally, the Regulations specify the terms and conditions for the provision of electronic services by the Seller to Customers, constituting, where applicable, the terms of service referred to in Art. 8 of the Act of 18 July 2002 on the provision of electronic services.

§ 2

Definitions

1. The terms used in these Regulations shall have the following meanings:
   1. Price – the amount the Store Customer is obliged to pay for the selected Products upon concluding a sales agreement, increased by VAT. The stated price is expressed in Polish złoty (PLN) and is a net price (excluding VAT). The prices of Products visible in the Store do not include shipping costs, which are provided before finalizing the Order.
   2. Business Days – days from Monday to Friday, excluding statutory public holidays.
   3. Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the delivery and payment method.
   4. Password – a string of letters, numbers, and special characters individually set by the Customer during Registration in the Store, used to secure access to the Store Account.
   5. Customer – a natural person, legal entity, or organizational unit without legal personality but with legal capacity, using the Store (in particular placing orders and making purchases).
   6. Civil Code – the Act of 23 April 1964, the Civil Code.
   7. Consumer – a natural person concluding an agreement with the Seller via the Store for purposes not directly related to their business or professional activity (in accordance with Art. 221 of the Civil Code). All provisions concerning Consumers also apply to a natural person concluding an agreement directly related to their business activity if the agreement does not have a professional character for that person, as evidenced by the content of the agreement (in accordance with Art. 5564 of the Civil Code).
   8. Account – a customer account in the Store, created as a result of Registration, allowing the Customer to use the Store’s services, including viewing personalized Product information, placing Orders, and storing data provided by the Customer and information on previously concluded Sales Agreements in the Store.
   9. Cart – a software element of the Store where Products selected for purchase by the Customer are visible, and where it is possible to specify and modify all Order details, including Product quantity, buyer details, invoice details, payment method, and delivery method.
   10. Login – the Customer’s identifier in the Store, corresponding to the email address provided during Registration, required along with the Password to create an Account in the Store.
   11. Product – a movable item available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
   12. Regulations – these Store regulations.
   13. Registration – the process of creating a Customer Account within the Online Store, required for the Customer to use the functionalities offered by the Online Store, including making purchases, completed by the Seller’s Account verification.
   14. Store – the online store operated by the Seller at www.ntec.pl, through which the Seller conducts distance selling of goods and services.
   15. Seller – NTEC Sp. z o.o. with its registered office in Gliwice (44-100) at ul. Chorzowska 44B, NIP: 6312660258, REGON: 363363201.
   16. Sales Agreement – a distance sales agreement concluded between the Customer and the Seller under the terms specified in the Regulations.
   17. Order – a declaration of will by the Customer made via the Store, resulting in the conclusion of a Sales Agreement between the Customer and the Seller under the terms specified in the Regulations.
   18. Dropshipping – a logistics model in which the Seller, at the Customer’s request, ships the order to an address specified by the Customer, other than the Seller’s registered office or warehouses. Such orders may be fulfilled using the Seller’s or the Customer’s shipping labels, as previously agreed between the parties.
   19. Direct Delivery – a logistics model in which the Seller ships the Customer’s order to the Customer’s registered office or warehouses.

§ 3

Contact with the Store

1. Any person, in particular the Customer, may contact the Seller in the following ways:
   1. By phone at the numbers indicated on the Store’s website in the "Contact" section, on Business Days from 7:30 AM to 3:30 PM.
   2. Via email at the addresses indicated on the Store’s website in the "Contact" section.
   3. In person or by mail at the address: ul. Chorzowska 44B, 44-100 Gliwice.

§ 4

Technical Requirements

1. The Seller makes ongoing efforts to ensure that the Store can be used with the most popular web browsers and operating systems of end-user devices. However, to avoid potential doubts, the Seller recommends the following technical requirements for the Customer’s devices:
   1. Web browser, including but not limited to: Google Chrome, Internet Explorer, Mozilla Firefox, Microsoft Edge (using the latest version is recommended).
   2. Resolution: 1024×768.
   3. Operating system: MS Windows, Mac OS, Android.
   4. Hardware requirements: a computer or mobile device with a processor clocked at least 1 GHz and 512 MB RAM.
2. To place Orders for Products in the Store and thereby conclude a Sales Agreement, in addition to meeting the technical requirements specified in § 4(1) and having an Account following prior Registration, the Customer must have an active email account.

§ 5

General Information

1. To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the Store’s operation, caused by force majeure, unauthorized actions of third parties, or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment and placing Orders requires prior Account registration.
3. All prices of Products offered by the Seller in the Store are net prices (excluding VAT) and are expressed in Polish złoty (PLN). In addition to the net price, the Seller may display the gross price for a given Product, but this is for informational purposes only. In case of any discrepancies, the net price shall prevail.
4. The prices listed in the Store do not include shipping costs, which depend on the delivery and payment method selected by the Customer. In any case, the Customer is informed of the full shipping costs no later than before confirming the Order.
5. Orders for Products offered in the Store are fulfilled only within Poland. For orders involving international shipping, prior individual contact with the Seller is required (contact details are provided in § 3).
6. The Seller uses "cookies" – small text files sent by the Seller’s systems and stored on the Customer’s device. The Customer may disable cookies in their browser settings, but this may hinder or prevent the use of the Store.
7. All information on the Store’s website, including Product descriptions and prices, does not constitute an offer under the Civil Code but only an invitation to submit an offer to conclude a Sales Agreement.
8. The Seller reserves the right to temporarily suspend the Store’s availability or certain functionalities for maintenance, upgrades, updates, or similar actions. The Seller will make reasonable efforts to minimize inconvenience to Customers.

§ 6

Creating an Account in the Store; Registration

1. Creating a Customer Account requires free Registration. Registration is available only to entrepreneurs or other entities registered in the Central Business Register (CEIDG) or the National Court Register (KRS) and having a Tax Identification Number (NIP), as well as an active email account.
2. By creating an Account, the Customer gains the ability to:
   1. Browse the Store’s Product assortment in a personalized manner.
   2. Place Orders.
   3. View the history of placed and fulfilled Orders.
   4. Modify their registration data.
3. Personalization (as per § 6(2)(a)) means that the Customer’s device, upon logging in after verification, displays Products available in the Store and the terms under which a Sales Agreement may be concluded, including price and payment conditions.
4. To create an Account, the Customer must complete the registration form, providing: Customer name (as per registry data), Tax Identification Number (NIP), Email address.
5. Account creation is free of charge.
6. During registration, the Customer sets a Password for future logins. The Password can be changed at any time in the "My Account" section. The Login is always the email address provided during Registration.
7. The Customer should take measures to prevent third parties from accessing their Password. The Store is not liable for unauthorized use of the Customer’s Login and Password. If the Customer suspects unauthorized access, they must immediately change their Password and notify the Seller (in writing or by email).
8. All data provided in the registration form must be accurate. False information will result in registration refusal or account deletion.
9. Before submitting the registration form, the Customer must accept these Regulations. Refusal to accept the Regulations prevents Registration.
10. For non-natural-person Customers, all Store activities (including Account creation and Order placement) may only be performed by an authorized representative. By checking the appropriate box, the representative confirms their authority.
11. After submitting the registration form, the Seller sends a confirmation email. At this point, the electronic services agreement is concluded, and the Customer gains full Account access.
12. Prices are visible only to verified Customers after login.
13. The electronic services agreement is concluded for an indefinite period.
14. The Customer may delete their Account and terminate the agreement at any time, without cause or fees, by submitting a request to the Seller (via email or mail as per § 3).
15. The Seller may block the Account in cases of: Legal violations, Repeated breach of these Regulations, Infringement of third-party rights.
16. Blocking is equivalent to termination of the electronic services agreement, effective immediately (unless an Order is being processed, in which case termination occurs after fulfillment).

§ 7

Order Placement Rules

1. Orders may only be placed by registered Customers (with an Account). Orders can be placed 24/7.
2. To place an Order, the Customer must:
   1. Log in to the Store.
   2. Select the Product and add it to the Cart (by clicking "Add to Cart" or equivalent).
   3. Choose a delivery method (Dropshipping, Direct Delivery, or Pickup). If the delivery address conflicts with the chosen logistics model, the Seller will contact the Customer for verification.
   4. Select a payment method (subject to § 9(10)).
3. Placing an Order constitutes an offer to conclude a Sales Agreement for the selected Products.
4. The Order is finalized by clicking "Place Order with Payment Obligation" (or equivalent).
5. In exceptional cases, the Seller may allow Orders to be placed via email or phone (using contact details from § 3).
6. Orders placed as per § 7(5) are subject to these Regulations unless otherwise agreed in writing or by email.
7. The buyer bears the cost of product returns.

§ 8

Available Delivery and Payment Methods

1. The Customer may choose from the following delivery methods:
   1. Courier delivery – from PLN 16 net*
   2. Dropshipping – courier – from PLN 21.95 net* (includes courier fee + packing fee)
   3. Dropshipping – own label – PLN 5.95 net (packing fee only)
   4. Pickup in person at the Store’s address (§ 1(1)).

2. *UPS 53044, 53948, 53949, 52283, 52284 and batteries with indexes 53037, 53038, 53039, 53067, 53068, 53063, 53069, 53075, 53077, 53078, 53079, 53080, 53081, 53082, 53083, and 53860 are subject to individual delivery pricing. When ordering these items, Customers must group them as follows:

Group 1: 53037, 53063, 53067, 53075, 53080

Group 2: 53038, 53039, 53068, 53069, 53077, 53078, 53079, 53081, 53082, 53083

Group 3: 53860

Group 4: UPS 53044, 52283, 52284

Group 5: UPS 53948, 53949

3. Products from different groups must be placed in separate orders.
4. Available payment methods:
   1. Bank transfer to the Seller’s account.
   2. BLIK, credit card, or electronic transfer via the imoje payment system (operated by ING Bank Śląski S.A.).
   3. Cash or card upon pickup at the Store’s address (§ 1(1)).

§ 9

Electronic Invoicing

1. Invoices are issued and sent exclusively in electronic form as PDF documents to the email address provided by the Customer or via the e-invoicing platform [name of the platform, if applicable].
2. The Customer is responsible for the proper and timely receipt of electronic invoices and undertakes to:

1. provide a current and correct email address for invoicing purposes,
2. promptly notify the Issuer of any changes to the email address,
3. check the SPAM folder in case the invoice is not received.

1. A PDF-format electronic invoice is equivalent to a paper invoice and has the same legal validity.
2. Sending the invoice to the indicated email address is considered proper delivery on the date of sending.
3. Billing data will be processed in accordance with the Privacy Policy available at [link], for the purpose of contract performance and in compliance with applicable tax law.
4. The Issuer reserves the right to refuse to issue an invoice in any form other than electronic.

§ 10

Sales Agreement Execution

1. The Sales Agreement is concluded when the Customer places an Order via the Order Form (§ 7).
2. Upon placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. The confirmation of Order receipt and its acceptance for processing is effected by the Seller sending the Customer an appropriate email message to the email address provided during Order placement. This email must contain at least: the Seller's declaration of Order receipt, acceptance for processing, and confirmation of the Sales Agreement conclusion. The Sales Agreement between the Customer and the Seller is concluded at the moment the Customer receives the aforementioned email.
3. If the Seller has not granted the Customer a trade credit (deferred payment), the Customer may choose from:
   1. Traditional bank transfer,
   2. Electronic payment via DOTPAY.
4. For payments under § 9(3)(a-b), the Customer must pay within 2 Business Days; otherwise, the Order is canceled.
5. For non-pickup Orders, Products are shipped: on the same day if the Order is placed before 1:00 PM on a Business Day, otherwise, on the next Business Day.
6. The delivery period begins:
   1. For bank transfers: upon crediting the Seller’s account.
   2. For DOTPAY: upon payment confirmation.
7. For pickup Orders, Products are ready within 1 day of payment. The Customer is notified via email.
8. If the Seller cannot fulfill the Order (e.g., due to stock issues), the Customer will be notified and offered: a refund, or a replacement product of equal value.
9. In case of force majeure, the Seller may: Extend the delivery period, or Cancel the Agreement (partially or fully).
10. For B2B Orders over PLN 15,000 gross involving goods/services listed in VAT Act Annex 15, the Seller will issue an invoice under the "split payment" mechanism. In such cases: The Customer is informed via email. Payment methods under § 8(2)(b-c) are unavailable.

§ 11

Liability and Complaints

1. All Products sold by the Seller are new and free from defects.
2. Products are covered by a warranty (12, 24, or 36 months, as specified in the Product description).
3. Complaints must be submitted: Electronically via https://rma.qoltec.com/, and sent to the Seller’s address (§ 3).
4. The complaint should include: a description of the defect, date of discovery, customer details, remedy requested, the Product must be returned at the customer’s expense.
5. The Customer must verify the package contents in the courier’s presence. A damage report is required for mechanical defect claims. Lack of a report results in warranty rejection.
6. The Seller shall respond to the complaint request without undue delay, no later than within 14 Business Days. If the Seller fails to do so within this period, the Customer's request shall be deemed justified. In the event that the data and information provided in the complaint are insufficient for its proper consideration, the Seller shall request the Customer to supplement the missing data accordingly. In such a case, the 14-day period referred to in the first sentence shall commence upon the completion of the required data and information.
7. Products must be returned to the address in § 3.
8. If the complaint is justified, the Seller will: Replace the Product, or Refund the price.
9. These provisions do not limit statutory rights (e.g., under the Civil Code).
10. For B2B Sales Agreements, the parties waive statutory warranty rights, as accepted by the Customer upon agreeing to these Regulations.

§ 12

Electronic Services Agreement

1. The Seller provides the following electronic services to Customers:

1. enabling Customers to access all content presented on the Store's website, including information about the presented Products;
2. enabling the placement of Orders using the Shopping Cart;
3. registration in the Store, creation of an Account, and its maintenance;
4. newsletter service.

1. All services indicated in section 1 are provided to Customers free of charge.
2. The electronic services are provided by the Seller for an indefinite period. Agreements for the provision of the electronic services listed in section 1 may be terminated by either the Customer or the Seller at any time with a 7-day notice period.
3. In order to terminate the agreement, the party must send the other party a relevant declaration of intent (notice of termination). The Customer may do so by email to the Seller or in writing to the Seller’s registered office address (as specified in § 3), while the Seller shall send the declaration of intent to the Customer’s email address provided during Registration.

§ 13

Direct Marketing

1. The Administrator may carry out direct marketing activities, including sending the User information about products, services, promotions, or events related to the Administrator’s business activities.
2. Marketing activities are conducted solely on the basis of the User’s prior, voluntary, and explicit consent, given during registration or at a later time.
3. The User has the right to withdraw their consent to receive marketing information at any time, without affecting the lawfulness of processing carried out before the withdrawal. Consent may be withdrawn by:

1. clicking the appropriate link in the received email message,
2. changing the User account settings on the Platform,
3. contacting the Administrator using the contact details provided in the Terms and Conditions.

1. Withdrawal of consent for marketing activities does not affect the User’s ability to use the services offered through the Platform.

§ 14

Commercial Offers

1. The Administrator may send the User commercial offers regarding its own products or services or those of cooperating entities, only after obtaining the User’s prior, voluntary, and explicit consent to receive such information via electronic communication means, in accordance with Article 10 of the Act on Providing Services by Electronic Means and Article 172 of the Telecommunications Law.
2. Consent to receive commercial offers may be given during registration or at any time while using the Platform by selecting the appropriate checkbox.
3. The User has the right to withdraw their consent to receive commercial offers at any time, without affecting the lawfulness of processing carried out before the withdrawal. Consent may be withdrawn by:

1. clicking the appropriate link in the received email,
2. changing the User account settings on the Platform,
3. contacting the Administrator using the contact details provided in the Terms and Conditions.

1. Withdrawal of consent to receive commercial offers does not affect the User’s ability to use the services offered through the Platform.

§ 15

Personal Data in the Online Store (Privacy Policy)

1. The administrator of the personal data of Customers collected via the Online Store is the Seller, i.e., NTEC Sp. z o.o., with its registered office in Gliwice at ul. Chorzowska 44B.
2. The personal data of Customers, such as name and surname, company name and address, and phone number, collected by the administrator via the Online Store are processed for the following purposes: taking steps prior to entering into a contract and then for its performance; fulfilling the obligations imposed on the Seller under generally applicable laws; for the potential establishment, exercise, and defense of claims; and for evaluating the services provided – which constitutes the legitimate interest of the Seller.
3. The personal data of the Online Store’s Customers are or may be shared – in compliance with the data minimization principle – with entities cooperating with the Seller in handling the concluded Sales Agreement (in particular, courier and shipping companies and electronic payment processors), as well as with accounting and legal firms, and public authorities and institutions in accordance with applicable laws.
4. The Customer has the right to access their personal data, to correct and rectify them, to request their deletion and restriction of processing without providing a reason, as well as to object to their processing.
5. The personal data provided by the Customer will be processed for the duration of the contract, until the expiration of the limitation period for potential claims, and after that period for the time required by law.
6. The personal data provided will not be transferred to a third country or an international organization, nor will they be sold or shared with entities not cooperating with the Seller.
7. Providing personal data is voluntary; however, failure to provide the personal data specified in the Terms and Conditions that are necessary for concluding the Sales Agreement will result in the inability to conclude the agreement.

§ 16

Final Provisions

1. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws, item 1000), and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws No. 144, item 1204), as well as European Union law, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).
2. The governing law for contracts concluded between the Customer and the Seller and for any potential disputes shall be exclusively Polish law.
3. All disputes shall be settled amicably, and in the absence of agreement, the competent court to resolve the dispute shall be exclusively the court having jurisdiction over the Seller’s registered office.
4. The Seller reserves the right to amend these Terms and Conditions with effect for the future. Information about any amendments will be published on the Online Store’s website and sent to the Customers’ email addresses. Any amendments shall not apply to orders placed before the amendments enter into force and shall not infringe upon the acquired rights of Customers. The amended Terms and Conditions shall be binding for Customers using the continuous electronic services, provided that they have been duly informed about the intended changes and have not terminated the agreement within 30 days.
5. The content of these Terms and Conditions may be recorded at any time by printing, saving to a data carrier, or downloading from the Online Store’s website.
6. It is prohibited for the Customer to transmit or provide content of an unlawful nature, contrary to principles of social coexistence, or which may infringe the personal rights of the Seller or third parties.
7. These Terms and Conditions enter into force on 1 June 2020.